Buddy - Your Personal AI Media Buyer

1. Introduction

At Buddy, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered Meta Ads management platform. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you register on the platform, express an interest in obtaining information about us or our products and services, when you participate in activities on the platform, or otherwise when you contact us. This includes:

Name and contact information (email address, phone number)
Account credentials (username and password)
Payment information (processed securely through third-party payment processors)
Meta Ads account information (for integration purposes)
Business information (company name, industry, advertising goals)

2.2 Automatically Collected Information

When you access our platform, we automatically collect certain information about your device, including:

Device information (IP address, browser type, operating system)
Usage data (pages visited, time spent, features used)
Campaign performance data from connected Meta Ads accounts
Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect or receive:

To provide and maintain our AI-powered advertising optimization services
To manage your account and provide customer support
To process your transactions and send you related information
To analyze and optimize campaign performance using AI algorithms
To send you marketing and promotional communications (with your consent)
To detect, prevent, and address technical issues or fraudulent activity
To comply with legal obligations and enforce our terms of service

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit and at rest
Regular security audits and vulnerability assessments
Access controls and authentication mechanisms
Employee training on data protection and privacy
Secure data centers with physical security measures

5. Third-Party Services

We may share your information with third-party service providers that perform services on our behalf, including:

Meta Platforms (for Facebook and Instagram advertising integration)
Payment processors (for secure transaction processing)
Analytics providers (to improve our services)
Cloud storage providers (for data hosting)
Customer support tools (to provide better assistance)

These third parties are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

Access: Request a copy of your personal information
Correction: Request correction of inaccurate information
Deletion: Request deletion of your personal information
Data Portability: Receive your data in a structured, machine-readable format
Opt-out: Unsubscribe from marketing communications
Restriction: Request limitation of processing in certain circumstances

7. Cookies and Tracking

We use cookies and similar tracking technologies to track activity on our platform and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our platform.

8. Children's Privacy

Our platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us immediately.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: support@buddy.ai
Address: Cairo, Egypt
Business Hours: Sunday - Thursday, 9:00 AM - 9:00 PM Cairo Time